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Business Writing Tip Sheet: August '08

Use action verbs to bring text to life

Dull

I'm confident that our firm will do better than competitors next year.

Compelling

I'm confident that our firm will outshine competitors next year.

Dull

We need to make up for rising fuel costs.

Compelling

We need to offset rising fuel costs.

Write instructions with a numbered list

For instructions, use a numbered list instead of a long-winded paragraph.

Wordy paragraph

There are several steps for completing a performance review. The first thing is to assess the employee's strengths and challenges over the past 12 months. Then you should identify which of his or her goals were achieved. After this, you need to determine if the employee needs training. Then you should be able to recommend a promotion, if merited.

Concise, numbered list

Below are the steps for completing a performance review.
  1. Assess strengths and challenges over the past 12 months.
  2. Identify which goals were achieved.
  3. Determine if training is needed.
  4. Recommend a promotion, if merited.

Grammar tip: breath vs. breadth

After that four-hour meeting, I need a breath of fresh air.

Susan's breadth of experience is unmatched in our industry.

Get coached, write better

Want to make sure your text is clear, concise, compelling, and well-organized? Get personalized writing coaching from Jack.

Call us to explore options that include a flat rate for access to Jack for the next six months. He can work with you either in person, over the phone, or online to help ensure that your documents achieve the desired results.

Jack's book a top seller

10 Steps to Successful Business Writing was one of the top three sellers for ASTD Press in June. To order, call 800.628.2783 or visit the ASTD store.